Event details

This groundbreaking event focuses on innovations in urgent and emergency care to pioneer excellence in critical times. This is a new annual event from National Health Executive to bring together those involved in the collective mission to enhance the delivery of urgent and emergency healthcare services.

We’re going to be focusing on system-level resilience, preventing admissions, enabling quicker patient discharge and emergency transport across the range of panel discussions and keynotes.

Over the course of this event, we will explore the latest advancements, best practices, and transformative approaches that are reshaping this aspect of patient care. 







   

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WHO ATTENDS

  • Available On Demand

    Keynote


    Paul Leach
    Paul Leach National Ambulance Lead Net Zero Travel and Transport NHS England

    National Ambulance Lead: NHS England Net Zero Travel and Transport team

    With 20 years of NHS experience (including 16 years as a frontline Paramedic), I’m now part of the net zero travel and transport team leading the transition of the entire NHS fleet to zero emission vehicles by 2040.

  • Available On Demand

    Ambulances and Patient Transport

    The panel will delve into optimising the efficiency and effectiveness of ambulance services and patient transport systems within the NHS. Experts will discuss strategies to reduce response times, improve coordination, and integrate advanced technologies such as GPS tracking and telehealth to enhance patient care during transit. Topics include the management of high-demand periods, the role of non-emergency patient transport services, and collaboration with other healthcare providers to ensure seamless patient transfers. Attendees will gain insights into policy developments, operational best practices, and future innovations to strengthen ambulance services and patient transport networks.

     


    Carl Dowling
    Carl Dowling Paramedic/ Resuscitation Trainer/ Clinical Skills and Simulation Facilitator NHS England
    I have recently published my very own book titled “The Evolution of the Paramedic” which takes a look at the extensive history of how the role of the paramedic began. Starting from the late Middle Ages, early renaissance and the early modern period leading to the present day. The book can be found here:

    https://amzn.eu/d/f8IJZcZ

    I am currently working for the NHS Trust as a Resuscitation Trainer where I am able to deliver Immediate Life Support/Basic Life Support/Paediatric Cardio-Pulmonary Resuscitation and other bespoke and mandatory training courses to various staff members within the trust. I also provide training in clinical skills and deliver simulation based education for staff and medical students. I also work in the events sector working as part of a team or solo providing emergency medical cover at sports and corporate events.

    During the Covid-19 pandemic I spent a short time in London, where I was able to assist with the urgent transportation of Critical Care Covid-19 positive patients, who were on ECMO and needed transferring to other healthcare facilities. After my time in London, I reflected on my experience and used it to motivate myself in publishing my first editorial for a medical journal which was related to Covid-19. Since then I have took more interest in evidence based practice and published more papers in various journals.

    I also volunteer in my spare time for the international journals (IJTMRPH and IJMA) as a Project Editorial Assistant where I am assisting in completing various projects regarding the progression of the journal and peer reviewing up and coming pieces of research. I have a high interest in medical research and look forward to learning more in that field.
    Forzana Nasir
    Forzana Nasir Lived Experience Partner
    Forzana is a lived experience partner for NHS England, actively involved as a member of the nutrition and hydration board and strategic coproduction group. She has garnered global recognition for her leadership as a patient advocate and her unwavering commitment to supporting patients and carers. Credited for her collaboration on a service directory aimed at enhancing patient experience in North Central London, Forzana is dedicated to improving healthcare delivery. Living with multiple chronic conditions served as the catalyst for her decision to pursue further education, resulting in the attainment of a Bachelor of Science in Health Science. Forzana is committed to championing inclusion and reducing health inequality. She focuses her efforts on community research and improving health literacy to create a more inclusive and accessible healthcare system.
    Paul Chandler
    Paul Chandler Deputy Director, Net Zero Travel & Transport NHS England
    I lead the new Net Zero Travel & Transport team at NHS England, formed in October 2020. The team will deliver a range of long-term and complex projects, including:

    Development of zero emission emergency ambulances for mass deployment across the NHS

    Work with a range of other Government departments and organisations to develop and deploy the refuelling infrastructure required to support zero emissions vehicles across the NHS

    Develop data and analytical tools to support NHS organisations to assess the carbon intensity of its existing vehicle fleet and the relative lifecycle costs of moving to lower emission alternatives.

    Support the delivery of zero emission non-emergency patient transport services (NEPTS) across the NHS.

    Encourage and support ultra-low emission vehicles (ULEV) and zero emission vehicles in the provision of other NHS services and logistics.
  • Available On Demand

    System-level Resilience & Surge Planning

    A discussion on how the NHS can use Same Day Emergency Care (SDEC) facilities to relieve pressure on, and surging demand for, emergency and urgent care services. With experts in the design, development, and staffing of SDEC models, this panel will focus upon the positive measurable outcomes from a successful purpose-built SDEC model, sharing key insights into the factors that were critical to its operational success. Audiences will learn how SDEC units, pathways and workforces can be best structured to create new fit-for-purpose emergency capacity that truly meets clinical, operational and patient needs.   

     


    Louis Sullivan
    Louis Sullivan Principal Architect Darwin Group

    Louis is an award-winning Architect, Lecturer, and Educator. With more than a decade of experience in international practice, he has led the design and delivered mixed-use developments around the world ranging from sensitive Grade-II-listed restorations to city-centre skyscrapers and urban-district masterplans. He is currently the Principal Architect at Darwin Group, specialising in designing healthcare solutions for the NHS and striving to further what best-in-practice looks like.

    Louis graduated from The Bartlett, UCL for RIBA Parts 1, 2, 3 and was awarded the RIBA Silver Medal Commendation at the RIBA Presidents Medal 2014. He is passionate about the future of Architectural Education: he is regular guest critic and lecturer across the country, has taught Architecture at Universities for more than half a decade, aspiring to inspire the next generation of Architects.

    Rachel Clarke
    Rachel Clarke Deputy Group Director of Operations and Directorate General Manager for Emergency Care Medicine and Emergency Care Sandwell & West Birmingham Hospitals NHS Trust

    Rachel Clarke has over 25 years of experience working for the NHS. She has worked in various roles within diagnostics, clinical services, planned care, and most recently as the operational lead for urgent and emergency care for Sandwell and West Birmingham Hospitals. Under her leadership, an urgent treatment centre was opened in 2021 and soon after medical same-day emergency care services across both hospital sites. Rachel is also responsible for transforming urgent and emergency care pathways in preparation for the move into the new Midland Metropolitan University Hospitals in October 2024. With her wealth of knowledge and expertise, Rachel has helped improve patient access, experience and outcomes across Sandwell and West Birmingham.

    Chris Mason
    Chris Mason Deputy DGM - Urgent Community Response Group Sandwell and West Birmingham NHS Trust

    Chris has over seven years of NHS experience, five of which have been dedicated to Operational Management, giving him a deep understanding of Planned Care, Unplanned Care, and Community Services. His extensive experience has allowed him to significantly shape patient care delivery. Currently, he serves as Deputy DGM for Urgent Community Response Services at Sandwell and West Birmingham Hospitals NHS Trust, where he leads the development of pre-hospital services and manages the Virtual Ward initiative through the Hospital at Home Services. He is also involved in the strategic planning for his Directorate.

     

    Additionally, Chris co-leads the Streaming and Redirection project at the front door of the Emergency Department (ED). In his previous role as Service Manager at SWB, he led operational efforts in SDEC, Acute Medicine, and Toxicology, focusing on pathway optimisation, length of stay reduction, workforce management, and the successful launch of a new SDEC Modular Build.

    Martin Watts
    Martin Watts Director of Clinical Services Medacs Healthcare

    With a background as a divisional director for three large NHS Trusts, Martin has held wide-ranging responsibilities across urgent and emergency care services, leading system-wide improvement programmes for bed and ward management, emergency flow and patient pathways, reducing length of stay and admissions avoidance. 15 years on, having stepped away from the NHS into an independent sector role, Martin now has the perspective and the flexibility to develop fresh approaches to building true system resilience.

    This has led to a new partnership between Darwin Group and Medacs, and a suite of capacity solutions that aim to address bed and staffing shortages simultaneously.

  • Available On Demand

    Preventing Admissions using Technology

    Here thought leaders will explore the implementation and benefits of virtual wards in the NHS, a model designed to deliver hospital-level care at home. This innovative approach leverages digital technology and remote monitoring to manage patients with acute conditions, reducing hospital admissions and alleviating pressure on physical wards. Experts will discuss the impact of virtual wards on patient outcomes, healthcare efficiency, and system resilience. Key topics include the integration of telemedicine, patient and caregiver engagement, and strategies for scaling virtual ward programmes. Attendees will gain insights into best practices and future directions for expanding this transformative model of care.

     


    Lee Gutcher
    Lee Gutcher Expert Reviewer DigitalHealth.London

    With over 15 years’ NHS leadership experience, Lee has a wealth of operational experience in acute hospital settings through his roles at the Royal Free London NHS Foundation Trust and Whittington Health as an Operations Manager.


    Lee’s current role as a Head of Programmes for North Central London (NCL) ICB sees him lead on multiple collaborative programmes across NCL, which includes the implementation of the ICS wide collaborative staff bank.


    Passionate about patient care, Lee uses his operational management experience to ensure his programmes are fit to deliver and have a positive outcome for patients and staff.

    Sue Armstrong
    Sue Armstrong Advanced Nurse Practitioner Arrhythmias & Devices University Hospitals of Leicester
    Sue Armstrong has worked as an Advanced Clinical Practitioner in Arrhythmias at University Hospitals of Leicester for the last 6 years and prior to this as a Cardiac Nurse Specialist. She has a special passion for service development demonstrated in developing UHL ICD Cardiac rehab programme, Nurse-Led ILR implant and explant service, Nurse led cardioversions and more recently combined it with digital transformation in cofounding the AF Virtual ward. Her Career path has recently been recognised by the British journal of nursing where she and was successfully shortlisted as one of the Top 3 Cardiovascular nurses of the year.
    Heather Young
    Heather Young Virtual Ward Program Manager Nottingham University Hospitals
    NUH Virtual Ward Program Manager
    Matt Inada-Kim
    Matt Inada-Kim Consultant Acute Physician Hampshire Hospitals NHS Foundation Trust

    Matt is a consultant acute physician and visiting professor at Hampshire Hospitals and the University of Southampton and Clinical Director for Digital Innovation at Wessex AHSN.

    His roles at NHS England are as National Clinical Director for Infection Management, AMR and Deterioration; National speciality advisor for sepsis, National clinical lead for COVID pathways/oximetry@home/virtual wards and the Deterioration and Sepsis CQUINs.


    He has led the development of a standardised national methodology for assessing the burden of infections and sepsis, their outcomes and improvement.


    He co-developed and co-led the implementation of NEWS2 across all hospitals and ambulance trusts nationally, and the deterioration CQUIN that has been implemented across 114 acute trusts and represents a global first in incentivising the optimal management of acutely ill patients most at risk of death.


    He co-developed/led on national sepsis, deterioration and COVID clinical pathways in all community/interface settings, developing and then publishing evidence on the home oximetry monitoring strategy (through leading a national community of practice and clinical reference groups) that led to the purchase of 1.2 million oximeters and national implementation within 38 days and across a further 18 countries during the pandemic.


    He is currently developing community-based, acute respiratory infection assessment hubs, having published papers demonstrating their effectiveness as integrated care models supporting urgent care and primary care transformation. 363 were set up last winter, seeing over 740,000 patients in 4 months.


    HSJ award winner in Sepsis 2019, Deterioration 2020 and Patient Safety 2021

    Stuart Nuttall
    Stuart Nuttall Consultant in Emergency Medicine Leeds Teaching Hospitals NHS Trust
    Stuart Nuttall ED Consultant at Leeds Teaching Hospitals since 2011, Clinical Lead for PCAL and the Ops centre and involved with the development of the Trusts SDEC services over the last 3 years.
  • Available On Demand

    Facilitating Quicker Patient Discharge

    This discussion will address strategies to streamline the discharge process in NHS emergency and urgent care settings, aiming to improve patient flow and resource utilisation. Key leaders will discuss innovative approaches such as enhanced discharge planning, multidisciplinary team coordination, and the use of digital tools for real-time communication and patient tracking. Topics will include reducing delays, ensuring safe transitions to home or community care, and leveraging community resources to support discharged patients. Attendees will gain insights into best practices and policy initiatives that can expedite discharge processes, enhance patient outcomes, and alleviate hospital overcrowding.

     


    Samantha Singh
    Samantha Singh Clinical Lead Nursing and Urgent Care Midlands and Lancashire Comissioning Support Unit

    Samantha, a seasoned healthcare professional with over 27 years of extensive experience, stands as a beacon of excellence in clinical management and operations. Over the past decade, she has significantly contributed to the healthcare landscape as Matron for Acute Medical Ward (AMU), as well as medical and surgical wards in one of the largest acute trusts in the West Midlands.

    With an unwavering commitment to clinical safety and governance, Samantha places great emphasis on making ethical decisions that resonate with her dedication to transformative initiatives. Having dedicated equal halves of the last ten years to unscheduled and scheduled care settings, Samantha's wealth of experience uniquely positions her as a leader in the healthcare domain.

    In her role as General Manager for Capacity across 3 large hospitals in Birmingham; Samantha has honed her skills in ensuring a smooth and efficient patient journey. Her strategic approach to patient flow, capacity management, staff development and wellbeing, and complex discharge processes has been instrumental in achieving optimal outcomes for both patients and the healthcare institution.

    Samantha's leadership in navigating challenges within the NHS is underscored by her ability to implement and oversee transformative initiatives. Her patient-centric approach to healthcare has earned her recognition, and her adept handling of complex situations showcases her as a dynamic and innovative leader in the healthcare sector.

    As Samantha continues to make invaluable contributions to healthcare, her legacy stands as a testament to her dedication to fostering efficiency, safety, and patient-centred care within the ever-evolving landscape of the National Health Service

    Lee Rickles
    Lee Rickles Chief Information Officer & Deputy SIRO Humber Teaching NHS FT

    Lee is a fellow of the BCS, FEDPI Leading Practitioner, CHIME Certificated Health Chief Information Officer and an alumnus of the Digital Academy.

    He has three decades of transformation and programme management experience. His first decade focused on UK military aircraft projects and for the last two decades he has focused on digital transformation in the NHS.  He is currently leading the Yorkshire & Humber Care Record development to provide interweave as an open platform for shared care record and population health systems.  He is also the CIO of Humber Teaching NHS Foundation Trust, Senior Responsible Owner for the mental health digital transformation of Humber & North Yorkshire ICS, member of the PRSB advisory board, member of the National ICS Digital Council and vice chair of Northern, Yorkshire and Humberside Digital and informatics Forum (NYHDIF).

    Specialties: Digital Transformation, Portfolio, FHIR, Programme & Project Management, Agile, lean, PRINCE 2, MSP, CHCIO, FBCS, FEDIP.  Lee is likes to read, a keen runner and a children’s football coach and referee. 

    Forzana Nasir
    Forzana Nasir Lived Experience Partner
    Forzana is a lived experience partner for NHS England, actively involved as a member of the nutrition and hydration board and strategic coproduction group. She has garnered global recognition for her leadership as a patient advocate and her unwavering commitment to supporting patients and carers. Credited for her collaboration on a service directory aimed at enhancing patient experience in North Central London, Forzana is dedicated to improving healthcare delivery. Living with multiple chronic conditions served as the catalyst for her decision to pursue further education, resulting in the attainment of a Bachelor of Science in Health Science. Forzana is committed to championing inclusion and reducing health inequality. She focuses her efforts on community research and improving health literacy to create a more inclusive and accessible healthcare system.
    Carol Munt
    Carol Munt Patient Partner & Advocate
    Lived Experience Partner, Advocate, Public speaker
    Doubleday Affiliate Manchester School
    NHS England Experience of Care Team - Co-Production
    NHS Leadership Academy Experience of Care partner,
    National Steering Group: Maximising Leadership Learning in the Pre-Registration Healthcare Curricula
    HQIP Service User Network,
    Q community,
    Beryl Institute Global Experience Measuring Team

    Previous experience
    Co-Chair NHS Thames Valley Patient Experience Operation Group and member of,
    NHS Thames Valley SCN Oversight Group,
    Health Education England Thames Valley Partnership Council,
    Oxford AHSN Clinical Innovation Adoption Group & Oversight Group
    National AHSN Network of Networks.
    Physician Associate Joint Project Team (University of Reading),
    Reading Borough Council Carers Group.
    Dementia Handbook for Carers and Care Providers editorial team
  • Available On Demand

    Urgent & Emergency Care Recovery

    This discussion will address the critical challenges and innovative solutions in restoring and enhancing urgent and emergency care services within the NHS. With emergency departments seeing a 9% rise in attendances in 2023 compared to pre-pandemic levels, and ambulance response times increasing by an average of 11 minutes, the need for effective recovery strategies is clear. The recent £1 billion funding package aims to alleviate these pressures by supporting the integration of technology, boosting workforce resilience amid a 10% staff shortage, and streamlining patient care pathways. Key leaders will discuss these topics, providing insights into policy changes, best practices, and future directions for a sustainable recovery.

     

     


    Robert Salter
    Robert Salter Consultant Innovation Scientist Cwm Taf Morgannwg University Health Board
    Elaine Gilliland
    Elaine Gilliland Program Director Dudley Group NHS Foundation Trust
    Transformation Lead, Innovator, Strategist, Chair, CEO
    Forzana Nasir
    Forzana Nasir Lived Experience Partner
    Forzana is a lived experience partner for NHS England, actively involved as a member of the nutrition and hydration board and strategic coproduction group. She has garnered global recognition for her leadership as a patient advocate and her unwavering commitment to supporting patients and carers. Credited for her collaboration on a service directory aimed at enhancing patient experience in North Central London, Forzana is dedicated to improving healthcare delivery. Living with multiple chronic conditions served as the catalyst for her decision to pursue further education, resulting in the attainment of a Bachelor of Science in Health Science. Forzana is committed to championing inclusion and reducing health inequality. She focuses her efforts on community research and improving health literacy to create a more inclusive and accessible healthcare system.
    Matt Inada-Kim
    Matt Inada-Kim Consultant Acute Physician Hampshire Hospitals NHS Foundation Trust

    Matt is a consultant acute physician and visiting professor at Hampshire Hospitals and the University of Southampton and Clinical Director for Digital Innovation at Wessex AHSN.

    His roles at NHS England are as National Clinical Director for Infection Management, AMR and Deterioration; National speciality advisor for sepsis, National clinical lead for COVID pathways/oximetry@home/virtual wards and the Deterioration and Sepsis CQUINs.


    He has led the development of a standardised national methodology for assessing the burden of infections and sepsis, their outcomes and improvement.


    He co-developed and co-led the implementation of NEWS2 across all hospitals and ambulance trusts nationally, and the deterioration CQUIN that has been implemented across 114 acute trusts and represents a global first in incentivising the optimal management of acutely ill patients most at risk of death.


    He co-developed/led on national sepsis, deterioration and COVID clinical pathways in all community/interface settings, developing and then publishing evidence on the home oximetry monitoring strategy (through leading a national community of practice and clinical reference groups) that led to the purchase of 1.2 million oximeters and national implementation within 38 days and across a further 18 countries during the pandemic.


    He is currently developing community-based, acute respiratory infection assessment hubs, having published papers demonstrating their effectiveness as integrated care models supporting urgent care and primary care transformation. 363 were set up last winter, seeing over 740,000 patients in 4 months.


    HSJ award winner in Sepsis 2019, Deterioration 2020 and Patient Safety 2021

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