Event details
Good morning, and welcome to Workforce Crisis: Recruitment, Retention, and Wellbeing of NHS Staff. Thank you for being here to confront one of the most pressing and personal challenges facing our health system today.
The NHS is powered by people—by the nurses, doctors, porters, therapists, administrators, and countless others who show up every day with skill, compassion, and resilience. But right now, that workforce is under immense strain. Chronic vacancies, rising demand, and emotional exhaustion are pushing many to the brink. Recruitment is tough. Retention is tougher. And wellbeing can no longer be treated as a secondary concern.
This event is not just about identifying problems—it’s about finding solutions. Together, we’ll explore:
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How we can attract and inspire the next generation of NHS staff
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What it takes to keep experienced professionals supported, valued, and motivated
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And how we can embed wellbeing into the fabric of our organisations—not as a perk, but as a priority
This is a conversation about people, purpose, and the future of care. Because if we want a strong NHS, we must start by caring for those who care for us.
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WHO ATTENDS
Times are displayed in BST
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08:55 AM - 09:40 AM
Reimagining NHS Careers: Attracting the Next Generation of Health Professionals
The future of the NHS depends on its ability to inspire, recruit, and retain a new generation of health professionals. But in a rapidly changing world, traditional career pathways and perceptions of NHS work are being challenged. To build a resilient and diverse workforce, we must reimagine what a career in the NHS looks like—and why it matters.
This panel brings together NHS workforce strategists, educators, clinicians, and young professionals to explore how we can make NHS careers more appealing, accessible, and sustainable for the next generation. We’ll examine:- What motivates young people to choose—or avoid—careers in health and care
- How flexible training routes, mentorship, and digital tools can modernise career development
- The role of values, culture, and representation in shaping career identity
- Strategies for engaging schools, universities, and communities in NHS workforce planning
This is a conversation about purpose, possibility, and the people who will shape the NHS of tomorrow. Join us to explore how we can turn aspiration into action—and build a workforce that reflects the future we want to create.
Felipe Castro Cardona National Head of Midwifery Clinical Workforce NHS England -
09:50 AM - 10:05 AM
Oleeo Keynote Address
In partnership with
Luke Bage Assistant Director of Workforce Operations and Organisational Development Royal Papworth Hospital NHS Foundation TrustLuke Bage is an experienced NHS leader with a clinical background in nursing and a strong track record in workforce, recruitment, and service delivery. Beginning his career in frontline roles at Cambridge University Hospitals NHS Foundation Trust, he progressed through senior nursing positions, contributing to clinical education, patient care, and workforce development.
He later moved into strategic roles at Royal Papworth Hospital NHS Foundation Trust, where he has led recruitment and temporary staffing functions as a Charge Nurse and senior workforce leader, helping address staffing challenges and improve service resilience.
Alongside his operational leadership, Luke has contributed to wider organisational initiatives, including supporting NHS workforce programmes and playing a role in the Trust’s Armed Forces Network, reflecting his commitment to inclusive leadership and staff engagement.
Alan Edwards NHS Customer Success Manager OleeoAlan Edwards is a customer success and community leader at Oleeo, specialising in talent acquisition technology and stakeholder engagement. Over several years with the organisation, he has played a key role in helping customers maximise the value of Oleeo’s recruitment platform, combining technical expertise with a strong focus on relationship management and user adoption.
More recently, Alan has led Oleeo’s community development efforts, building and nurturing a network of customers, partners, and industry professionals. His work centres on driving engagement, sharing best practice, and feeding user insights into product strategy to ensure continuous innovation and alignment with the evolving needs of talent acquisition teams.
Samir Khelil Oleeo NHS Recruitment Tech Expert
Samir is a public sector recruitment, workforce and DE&I expert and has worked in SaaS and HCM for over 20 years. He is passionate about innovating and pushing more of the diversity agenda into everyday recruitment using more big data and automation.In recent years, Samir’s focus has been on the NHS, supporting Trusts to shape and get the absolute best out of their recruitment strategies and meet their recruitment and workforce goals. He understands the challenges NHS Trusts and organisations are facing when it comes to areas such as DE&I, talent shortages and the rate at which roles need to be filled, to name but a few.
As well as being a keen freerunner, Samir has an interest in psychology, looking at why people do what they do and how they make decisions. He has taken this passion and helped evolve Oleeo’s recruitment technology offering.
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10:15 AM - 11:00 AM
Retention as a Strategic Priority: What Boards Must Do Differently
Recruitment may fill vacancies, but retention sustains care. As NHS services face chronic workforce shortages and rising attrition, it’s clear that retaining skilled, motivated staff must become a board-level imperative—not just a workforce issue. Retention is not about isolated wellbeing initiatives or exit interviews—it’s about culture, leadership, and long-term strategy.
This panel brings together NHS board members, HR leaders, clinicians, and workforce experts to explore how boards can take meaningful, system-wide action to improve retention. We’ll examine:-
Why retention must be embedded in organisational strategy, not treated as a downstream HR challenge
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The role of boards in shaping culture, psychological safety, and staff experience
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How data, listening, and lived experience can inform smarter retention interventions
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Examples of board-led initiatives that are making a measurable difference in keeping staff engaged and supported
This is a conversation about accountability, leadership, and the future of the NHS workforce. Join us to explore what boards must do differently—because keeping great people is just as important as finding them.
Kate Mackay Senior Manager, Staff Experience NHS EnglandKate has over 30 years of professional experience working across public and private sectors in a range of strategic OD, HR, change and consultancy roles.
Kate holds an MSc in Occupational Psychology, a Post-Graduate Certificate in Neurodiversity Coaching, is a Chartered Member of CIPD, has an ILM7 Certificate in Coaching & Mentoring, and a BSc Hons in Mathematics & Psychology.
Her diverse career includes six years in international management consultancy, working with BT on global reward and performance strategic change programmes, leading learning and development and assessment work at Devon & Somerset Fire & Rescue, working in strategic HR business partnering in higher education, running a consultancy business, including supporting women in leadership, and working in a fast-growing and changing EdTec startup.
Since 2021 Kate has been working in NHS England, leading programmes of work in the NHS to improve Staff Experience and Retention across the SW region. Her work has included leading the roll-out of the People Promise Exemplar programme across 17 NHS organisations, working to increase the numbers of people that feel compassionately led and included, safe and healthy, recognised and rewarded and have a voice that counts. She also led the delivery of the SW work to reduce nursing attrition as part of the 50,000 additional nurses programme, partnering with clinical colleagues and teams across the region.
She is also passionate about supporting neurodivergent colleagues to thrive in the workplace and loves coaching colleagues from all backgrounds and all levels to help them meet personal and professional goals and extend their impact.
Kate lives in East Devon with her family and loves nothing more reading a good book or a long hike out around the coast or on the moors with her fox red labrador, Lyra.
Andrew Weyman Reader in the Department of Psychology University of BathDr Andrew Weyman , Reader, Department of Psychology, University of Bath.- Specialism human factors and the psychology of risk in work organisations. 40years experience in systems approaches to workplace health, safety and well-being. He led ESRC/NHS England funded research: ‘Should I stay or should I go? NHS staff retention in the post COVID-19 world (2020-24). Other NHS specific activity includes implications of the rise in pension age for staff health well-being and retention (MRC and NHS Working Longer Evidence Review). As a Principal Scientist at the Health and Safety Executive (1992-2006) he was an advisor to the HSE’s Health Sector Programme. He was also member of advisory committee for the NICE guidance Workplace health: management practices (2015).
Elaine Pope Associate Director Organisation Development Buckinghamshire Healthcare NHS TrustElaine Pope is Associate Director of Organisational Development at Buckinghamshire Healthcare NHS Trust, where she leads work to strengthen culture, leadership and staff experience. With a career spanning the NHS, local government and the voluntary sector, Elaine brings a wealth of experience in driving collaborative change and developing people and organisations to deliver meaningful impact for communities.
She is passionate about the role of health and care organisations as anchor institutions, shaping opportunities that extend beyond healthcare to improve the wider social and economic wellbeing of local populations. Alongside her Trust role, Elaine chairs the Buckinghamshire Cornerstone Employer group, championing employer engagement with schools and colleges to raise aspirations and widen access to careers. She is also Faculty Lead (Faculty of Organisational Development and Leadership) for the Buckinghamshire Health and Social Care Academy, supporting system-wide development of future leaders.
The work of her team has also been recognised nationally, with the BrigHT Futures programme at Buckinghamshire Healthcare NHS Trust selected as a Regional Champion in the Valuing Our People category at the inaugural NHS Excellence Awards, reflecting its impact in connecting workforce development with community engagement and future talent pipelines.
Elaine’s work is driven by her belief that inclusive leadership, collaboration and community partnerships are essential to creating healthier places and stronger futures.
Dr Jane Keep Head of Staff Expierences University College London HospitalsCurrently Head of Staff Experience and Engagement at University College London Hospitals (UCLH), Jane Keep is an experienced Organisational Development Professional specialising in Executive and Board Development, Leadership Development, Team and Individual Coaching, Staff Engagement, and Health, Wellbeing and Resilience for Leaders and Staff, and Organisational Change.
Jane has worked with the NHS for 46 years including as Head of Organisational Development in two large acute NHS Foundation Trusts, working to board level, in addition to undertaking 26 years of freelance projects/short term/interim contracts in the NHS. She has worked extensively with boards, Non-Executive and Executive Development. Jane has worked in all NHS settings, acute, primary care, specialist hospitals, at strategic and at a national Level where she was a national advisor (sub-contractor) in the Department of Health, a researcher for the Kings Fund, and policy lead for the NHS Confederation. Jane has also worked with parliamentary select committees, as well as working with healthcare professionals in Hong Kong, Kenya and Europe. Jane has an MSC in Organisational Development, a Diploma in coaching, and a PhD in Health and wellbeing at work.
Jane has for the last 7 years worked as a visiting Associate Professor at London South Bank University in the health systems innovation lab within the school of health and social care and previously worked as a fellow and senior fellow at Birmingham University and worked on delivering leadership and organisational development programmes at Leeds University. -
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11:10 AM - 11:55 AM
Why Staff Leave: Tackling Burnout, Bureaucracy, and Broken Promises
The NHS workforce crisis isn’t just about recruitment—it’s about retention. Every departure tells a story: of burnout, of bureaucratic overload, of promises made but not kept. If we want to build a sustainable health system, we must listen to those stories and act on what they reveal.
This panel brings together frontline staff, workforce strategists, union representatives, and system leaders to explore the root causes of attrition—and what can be done to reverse the trend. We’ll examine:-
The emotional and operational toll of burnout across clinical and non-clinical roles
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How excessive bureaucracy and rigid systems erode autonomy and morale
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The gap between workforce pledges and lived experience—and how to rebuild trust
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Practical strategies for improving retention through culture change, flexible working, and meaningful recognition
This is a conversation about honesty, healing, and hope. Join us to confront the reasons staff leave—and to shape a future where they choose to stay.
Vanessa Coelho Senior Nursing Leader and Leadership Development Specialist Royal College of NursingVanessa Coelho is a senior nursing leader and leadership development specialist with a passion for advancing nursing leadership through an intersectional and organisational lens. She is Head of Nursing Leadership at the Royal College of Nursing, where she leads national programmes to strengthen leadership capability and influence across the profession. Her background spans acute and integrated care, higher education and workforce development, bringing together clinical, academic and strategic expertise. Vanessa holds an Executive MBA and MSc in Healthcare Management and is a Fellow of the Higher Education Academy. She is passionate about compassionate, inclusive leadership and creating environments where nurses can thrive, lead with confidence and drive meaningful, system-wide change.
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12:05 PM - 12:40 PM
Workforce Planning for a Resilient NHS: Data, Demand, and Demographics
A resilient NHS starts with a workforce that is prepared, supported, and aligned with the needs of the population it serves. But with shifting demographics, rising demand, and evolving models of care, traditional workforce planning is no longer enough. We need smarter strategies—driven by data, shaped by local realities, and built for long-term sustainability.
This panel brings together NHS workforce leaders, data analysts, policy experts, and clinicians to explore how we can future-proof the NHS through intelligent workforce planning. We’ll examine:
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How demographic trends and population health data can inform smarter staffing models
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The role of predictive analytics in anticipating demand and guiding recruitment
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Strategies for balancing national frameworks with local flexibility and place-based planning
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How to build a workforce that reflects the diversity, skills, and adaptability needed for tomorrow’s NHS
This is a conversation about foresight, innovation, and system-wide alignment. Join us to explore how the NHS can move from reactive staffing to proactive workforce design—and build a health service ready for the future.
Bertha Asante Clinical Practice Educator Imperial College Healthcare NHS TrustBertha Bernasko Asante is a Clinical Practice Nurse Educator, author, and healthcare quality improvement leader with over 30 years of nursing experience across Ghana and the UK, including 23 years in the NHS. She holds an MSc in Healthcare Leadership, earning an excellent write-up in Emotional Intelligence, an Advanced Diploma in Perioperative Nursing, and a PGCE in Professional Academic Practice, gaining Fellowship of the Higher Education Academy (FHEA).
A trusted Professional Nurse Advocate, Bertha provides restorative clinical supervision and champions staff wellbeing and pastoral support, particularly for the international workforce. She also serves in the Christian Healthcare Professionals Network (CHPNet), connecting, mentoring, and supporting staff through education and community engagement.
Bertha is the author of The Professional Progression Pathway (PPP) and founder of initiatives supporting professional integration, cultural adaptation, OSCE readiness, and leadership development. She also created the Quality Care Compass Framework to guide organisations in CQC preparation.
She is passionate about building a resilient, skilled, and future-ready NHS workforce through education, leadership, emotional intelligence, and change management.
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